Right of withdrawal and returns

Standard products (accessories)

You have the right to withdraw from this contract without giving reasons within fourteen days.
The withdrawal period expires fourteen days after the day on which you or a third party other than the carrier designated by you physically takes possession of the last property.

 

Exercise of the right of withdrawal

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous declaration (for example, letter sent by post, fax or e-mail) by post to the address John Steel, 13 rue Mittlerweg 68000 COLMAR, France, by phone at +33 800 746 548 or by email at contact@john-steel.com.

You can use the template of the retraction form below but it is not obligatory.

RETRACTATION FORM [PDF]

 

In order for the withdrawal period to be respected, it is sufficient that you transmit your communication concerning the exercise of the right of withdrawal before the expiry of the period of withdrawal.

You will have to bear the direct costs of returning the property.

 

Consequences of right of withdrawal

You must return or return the property to John Steel, 13 rue Mittlerweg 68000 COLMAR, France, without undue delay and in any event not later than fourteen days after you have given us your decision to withdraw from this contract.

This period shall be deemed to have been complied with if you return the property before the expiry of the 14-day period.

In the event of your withdrawal from this contract, we will reimburse you for all payments received from you, including delivery charges (except for additional costs arising from the fact that you have chosen a method of payment delivery other than the less expensive standard delivery mode offered by us) without undue delay and in any case no later than fourteen days from the day we are informed of your decision to withdraw from this contract.

We will proceed with the refund using the same means of payment as you used for the original transaction, unless you specifically agree to a different means; in any case, this reimbursement will not incur any costs for you.

We may defer repayment until we receive the property or until you have provided proof of shipping the property, whichever is the earlier.

Your liability is only incurred in respect of the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the property.

 

Customized products

In accordance with the provisions of Article L 121-20-2 of the Consumer Code, the exercise of the right of withdrawal is excluded for the following contracts:

  • contracts for the supply of goods made according to consumer specifications or clearly personalized.

Retraction is excluded for tailor-made products.


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