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Get a clear answer: How do I use the part configurator?

Key points to remember

To create your parts quickly and easily, access the configurator and follow these steps: 

1. Choose the format suited to your project 

2. Select the material you want to cut 

3. Pick the grade that matches your expectations

4. Choose the shape of your part  

5. Set the thickness of...

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Get a clear answer: How do I enter the dimensions of my part? (cm to mm)

Key points to remember

In the configurator, depending on the shape you choose, you'll need to enter several values for your custom part. These dimensions must always be entered in millimetres.

Example : 10 millimetres = 1 centimetre (1 cm = 10 mm), and 1000 millimetres = 1 metre (1 m = 1000 mm).

Next steps

Configure your custom part online with the John Steel configurator.

• How to enter your dimensions

Get a clear answer: What types of custom cuts or holes can I create?

Key points to remember

In the John Steel configurator, you can create custom-sized cuts and holes, such as :

• round / circle cuts

• rectangle or square cuts

• triangle cuts

• half-circle cuts

You can also design various types of notches :

• rounded notches

• triangle notches

• square notches

Additionally, you can customize the corners of your part :

• rounded edges

• chamfered corners

• corner notches

Next steps

Configure your custom part online with the John Steel configurator.

Get a clear answer: What is the purpose of the PVC protective film?

Key points to remember

The PVC protective film applied to some metal sheets serves two main purposes:

• It helps preserve the surface and prevents scratches

• It indicates the brushing direction on finishes like stainless steel

Next steps

Configure your custom part online with the John Steel configurator.

• Contact the John Steel team

Get a clear answer: What metal thicknesses do you cut?

Key points to remember

Depending on the material, we offer different cutting thicknesses :

• From 1 to 20 mm for steels

• From 1 to 10 mm for stainless steels

• From 1 to 10 mm for aluminium

Next steps

Configure your custom part online with the John Steel configurator.

• Choose the right metal plate

Get a clear answer: What sheet metal formats do you cut?

Key points to remember

We cut sheet metal in the following formats :

• Standard sheets

  2990 mm x 1490 mm

• Perforated aluminium, magnetic stainless steel

  1990 mm x 990 mm

• Leather-finish stainless steel, corten steel

  1480 mm x 2980 mm

Next steps

Configure your custom part online with the John Steel configurator.

• Choose the right metal plate

Get a clear answer: Do you offer engraving for metal parts?

Key points to remember

No, we do not currently offer an engraving service.

Next steps

Configure your custom part online with the John Steel configurator.

• Contact the John Steel team

Get a clear answer: Do you offer metal bending services?

Key points to remember

Yes, we offer a metal bending service, but it is only available under certain conditions.

You must first create an account on our JS Biz platform (John Steel Business), a space dedicated to professionals.

Next steps

Configure your custom part online with the John Steel configurator.

• Contact the John Steel team

Get a clear answer: How can I cut custom shapes?

Key points to remember

Our website offers a selection of standard metal shapes (square, rectangle, circle).

If you don't find the shape you need, you can easily draw it directly in our configurator.

You can also add shapes or text inside your part and round off the corners as you wish.

For more complex designs, you’ll need to upload a DXF file.

Next steps

Configure your custom part online with the John Steel configurator.

• How to enter your...

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Get a clear answer: Can I avoid freight charges?

Key points to remember

Yes. Freight charges are calculated based on two factors: the size and the weight of your order.

To reduce them, you can act on these criteria by:

• Splitting your order into several shipments (less than 1800 mm and max 30 kg)

• Reducing the size of your parts – maximum size

  2100 mm x 800 mm (e.g. 1050 mm x 800 mm)

Next steps

Configure your custom part online with the John Steel configurator.

• See all delivery options

Get a clear answer: Can I track my parcel?

Key points to remember

Yes, you can track your parcel.

When we ship your order, you receive an email with your tracking number.

You can use it to track your parcel on the websites of our carriers :

• TNT

• GEODIS

Next steps

Configure your custom part online with the John Steel configurator.

• See all delivery options

Get a clear answer: How much does delivery cost?

Key points to remember

To deliver your order under the best conditions, we work with TNT and GEODIS.

Shipping fees vary depending on the size, weight and volume of your parts.

Once you’ve completed the configuration of your piece online, our website automatically calculates a delivered price including VAT, based on these parameters.

Depending on the delivery option selected, shipping may even be free !

Next steps

Configure your custom part online with the John Steel configurator.

• See all delivery options

Get a clear answer: How can I get an instant quote?

Key points to remember

To see the real-time cost of your order, simply add your parts to the cart and click on “Download a quote”.

Then fill in your contact details to receive your quote by email. 

Next steps

Configure your custom part online with the John Steel configurator.

• Request a formal quote

Get a clear answer: How can I download my invoice?

Key points to remember

1. Go to the login page by clicking on "Account" (left of the cart), then enter your login details.

2. Once logged in, go to the “Order History” section.

3. You will see all your orders. In the “Invoice” column, click on the PDF icon of the invoice you want to download.

Next steps

Configure your custom part online with the John Steel...

Get a clear answer: Can I pay in instalments?

Key points to remember

Yes, you can pay in 4 interest-free instalments via PayPal.

Next steps

Configure your custom part online with the John Steel configurator.

• Review secure payment methods

• Request a formal quote

Get a clear answer: How do I convert an image to a DXF file?

Key points to remember

Converting an image to a DXF file is simple. Just follow these steps:

• Choose a free online converter

• Upload your image (JPEG, PNG) and convert it to DXF format

• Then upload your file to our DXF upload platform

Next steps

Configure your custom part online with the John Steel configurator.

• How to enter your dimensions

Get a clear answer: How do I create a DXF file?

Key points to remember

To create your DXF drawing, start by opening a CAD software of your choice (AutoCAD, LibreCAD, or Adobe Illustrator).

Then, set up your workspace and draw your part while following these guidelines:

• Work at a 1

  1 scale in millimetres (1 mm = 1 mm in real size)

• Make sure your shape is closed, not just outlined with vectors

• The width of your part should not be smaller than its thickness

• If your part includes holes, their diameter must be greater than or equal to the thickness of the part

• Once the design is finished, save it in DXF format

→ If you're having trouble creating your file, our customer service team is here to help. Just reach out via our contact form.

Next steps

Get a clear answer: What is a DXF file?

Key points to remember

DXF (Drawing Exchange Format) is a CAD file format used in software like AutoCAD, LibreCAD, or Adobe Illustrator.

If you want to cut complex shapes, you need to draw them using one of these programs, then upload the DXF file to our DXF upload platform.

Next steps

Configure your custom part online with the John Steel configurator.

• How to enter your dimensions