Customer service

Got some questions in our mind ? Contact us SteelTeam

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Our SteelTeam will contact you the fastest they can #Buzzleclair

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From Monday to Friday From 9 am to 5 pm .

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Shipping

The delivery of John Steel, it ensures! Depending on your needs, there is a suitable solution.
  • Boosted delivery: D + 3 working days in mainland France (paid option)
  • Classic delivery: D + 8 working days in mainland France (option included)
  • Eco delivery: D + 15 working days in mainland France (option generating an immediate reduction on your order)
PS: 2 additional days may be necessary for any delivery to Belgium, Germany, Luxembourg, Spain, Italy, Netherlands, United Kingdom.

Deliveries

We have chosen TNT, DPD and FRANCE EXPRESS carriers to ensure you the best delivery conditions.
  • When confirming your order, you can enter up to 2 addresses, your home for billing and another address for delivery. (or vice versa, everything is possible)
  • Your order is delivered to the carrier and depending on the delivery option chosen, you just have to wait to be delivered.
  • The driver goes to the address indicated by you, and gives you your order against signature. (or an autograph for you to see)
Are you absent during the delivery? No worries, you can schedule a new appointment with our carriers by joining their customer service: Important: Make sure the delivery is in good condition! In the event of damage observed or suspected, it is your responsibility to express reservations with the delivery person. C’est à vous de vous assurer du bon état de la livraison. En cas de dommages constatés ou supposés, il vous appartient d'émettre des réserves auprès du livreur.


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Your cut plans
and delivered in a few clicks

Fast, simple and precise: John Steel DXF is THE metal parts cutting solution you've always dreamed of.

Mouse in hand, simply drag and drop your DXF files to easily cut them!

As soon as received, we analyze and verify your plans. In the blink of an eye, micro errors are corrected. Thanks to the editor, larger errors can be directly corrected!

As fast as lightning, your plans are instantly encrypted. The prices are updated in real time even after possible modifications.