Service client - Contactez-nous

Nous sommes là pour vous aider.

Nous écrire

Pour nous contacter, vous pouvez compléter le formulaire à droite et la SteelTeam vous répondra dans les meilleurs délais.

Service après-vente

Tél. : 0800 746 548
Du Lundi au Vendredi : 9h00 à 17h00

FAQ

Les réponses aux questions les plus fréquentes accessibles 24h/24 & 7h/7 !

Accéder au Centre d'Aide

Nous situer

John Steel
13 Rue Mittlerweg
68000 COLMAR
Tél. : 0800 746 548

Une question ? Un conseil ?
Facile
& amusant
Prix
en temps réel
LIVRAISON
INCLUSE J+8
Paiement
ultra sécurisé

Suivez-nous

Retrouvez nos actualités sur les réseaux sociaux

Félicitations

Félicitations ! Vous êtes maintenant inscrit à la newsletter John Steel :)

Erreur

Une erreur a eu lieu au moment de l'inscription.

OK !

* @copyright 2007-2016 PrestaShop SA * @license http://opensource.org/licenses/afl-3.0.php Academic Free License (AFL 3.0) * International Registered Trademark & Property of PrestaShop SA */function updateFormDatas() { var nb = $('#quantity_wanted').val(); var id = $('#idCombination').val();$('.paypal_payment_form input[name=quantity]').val(nb); $('.paypal_payment_form input[name=id_p_attr]').val(id); } $(document).ready( function() {if($('#in_context_checkout_enabled').val() != 1) { $('#payment_paypal_express_checkout').click(function() { $('#paypal_payment_form_cart').submit(); return false; }); }var jquery_version = $.fn.jquery.split('.'); if(jquery_version[0]>=1 && jquery_version[1] >= 7) { $('body').on('submit',".paypal_payment_form", function () { updateFormDatas(); }); } else { $('.paypal_payment_form').live('submit', function () { updateFormDatas(); }); }function displayExpressCheckoutShortcut() { var id_product = $('input[name="id_product"]').val(); var id_product_attribute = $('input[name="id_product_attribute"]').val(); $.ajax({ type: "GET", url: baseDir+'/modules/paypal/express_checkout/ajax.php', data: { get_qty: "1", id_product: id_product, id_product_attribute: id_product_attribute }, cache: false, success: function(result) { if (result == '1') { $('#container_express_checkout').slideDown(); } else { $('#container_express_checkout').slideUp(); } return true; } }); }$('select[name^="group_"]').change(function () { setTimeout(function(){displayExpressCheckoutShortcut()}, 500); });$('.color_pick').click(function () { setTimeout(function(){displayExpressCheckoutShortcut()}, 500); });if($('body#product').length > 0) setTimeout(function(){displayExpressCheckoutShortcut()}, 500);var modulePath = 'modules/paypal'; var subFolder = '/integral_evolution'; var baseDirPP = baseDir.replace('http:', 'https:'); var fullPath = baseDirPP + modulePath + subFolder; var confirmTimer = false; if ($('form[target="hss_iframe"]').length == 0) { if ($('select[name^="group_"]').length > 0) displayExpressCheckoutShortcut(); return false; } else { checkOrder(); }function checkOrder() { if(confirmTimer == false) confirmTimer = setInterval(getOrdersCount, 1000); }}); var project_baseName = 'Name of the project';var projectName_inputLabel = 'Please set the name of your project';var currencySign = '€';var currencyRate = '1.000000';var currencyFormat = '2';var currencyBlank = '1';var currentLanguage = 'FR';var jscut_module_dir = '/modules/aijscut';var progressbar_label = 'Chargement en cours ...';var thickness_group = 4;var context_server = 'https://openexperience.de/johnsteel2';var context_second_server = 'https://openexperience.de/johnsteel3';var allowed_extensions = 'dxf';var item_label_success = 'The blueprint is cutable !';var item_label_error = 'This file has one or multiple error(s)';var item_label_warning = 'warning';var item_label_errors = 'error(s)';var item_label_and = 'and';var item_label_youHave = 'You have';var label_confirmDelete = 'Are you sure to delete this file ?';var label_confirmDeleteProject = 'Are you sure to delete this project ?';var label_newProjectName = 'Input the new name of the project';var label_projectFiles = 'files added in this project';var label_projectFilesCutable = 'cutable';var label_projectFilesError = 'error(s)';var label_projectFilesLoading = 'loading';var label_NoFilesPresent = 'Vous avez un plan DXF ? Glisse ton fichier ci-dessous !';var label_filesPresent = 'Add files to your project';var label_extensions_error = 'Extension error for file';var label_extensions_mustBe = 'must be one of';var label_delivery_guest = 'Log in to view delivery charges';var label_progress_upload = 'Chargement des plans en cours';var label_progress_upload = 'Chargement des plans en cours';var label_progress_P1 = 'Bounds Check';var label_progress_P2 = 'Duplicate Segments Check';var label_progress_P3 = 'Path Check';var label_progress_P4 = 'Area Check';var label_progress_P5 = 'Overlap Check';var label_progress_P6 = 'Rendering Images';var label_errors = 'You must fix';var label_warnings = 'We fixed for you';var taxes_excluded = 'Taxes excluded';var taxes_included = 'TTC';var redirect_link = 'https://www.john-steel.com/fr/commande';var controller_link = 'https://www.john-steel.com/fr/configurateur';var is_guest = 1;var current_url="https://www.john-steel.com/fr/nous-contacter";var previous_url="";var label_limits_min_error = 'Votre cote est trop petite pour être découpée ! Merci de rester dans les plages indiquées.';var label_limits_max_error = 'Votre cote est trop grande pour être découpée ! Merci de rester dans les plages indiquées.';var label_limits_integer_error = 'You must enter an integer';var upload_key = '2a94c9b3ed82f8c16a3cbfc5b6b49ddb'; /* */;function closeinfo() {$('.lgcookieslaw_banner').hide();};/* */ $(document).ready(function(){ $("#submitMessage").click(function(){ if ( ! grecaptcha.getResponse() ) { $.ajax({ method : "POST", url : "/modules/eicaptcha/eicaptcha-ajax.php", data : "action=display_captcha_error", success : function(msg){ $(".alert").remove(); $("form.contact-form-box").before(msg); } }); return false; } }); }); /* */;var CUSTOMIZE_TEXTFIELD=1;var img_dir='https://www.john-steel.com/themes/johnsteel/img/';/* */ /* */;var customizationIdMessage='Personnalisation';var removingLinkText='supprimer cet article du panier';var freeShippingTranslation='Livraison incluse !';var freeProductTranslation='Offert !';var delete_txt='Supprimer';var generated_date=1524367045;/* */ var time_start; $(window).load( function() { time_start = new Date(); } ); $(window).unload( function() { var time_end = new Date(); var pagetime = new Object; pagetime.type = "pagetime"; pagetime.id_connections = "830560"; pagetime.id_page = "38"; pagetime.time_start = "2018-04-22 05:17:24"; pagetime.token = "5b19d8d4149da4c7406961afe91c3f9c7f25b0a7"; pagetime.time = time_end-time_start; $.post("https://www.john-steel.com/fr/index.php?controller=statistics", pagetime); } ); $(document).ready(function () { $('.popIframe').magnificPopup({ type: 'ajax', mainClass: 'mfp-fade', removalDelay: 160, preloader: true, closeBtnInside: true, fixedContentPos: true, callbacks: { parseAjax: function (mfpResponse) {mfpResponse.data = $(mfpResponse.data).find('.contCmsjs'); }, ajaxContentAdded: function () {} } });$('.popIframeOk').magnificPopup({type: 'iframe', mainClass: 'mfp-fade', removalDelay: 160, preloader: true, closeBtnInside: true, fixedContentPos: true, callbacks: { parseAjax: function (mfpResponse) {mfpResponse.data = $(mfpResponse.data).find('.contCmsjs');}, ajaxContentAdded: function () {} } });$('.popImage').magnificPopup({ type: 'image', closeOnContentClick: true, mainClass: 'mfp-img-mobile', image: { verticalFit: true } }); }); function init() { var hautiframeMag = $('#iframeMag').contents().height(); var hautiframeSocial = $('#iframeID').contents().height(); $('.contWallOK').css('height', hautiframeSocial); $('.contarticles').css('height', hautiframeMag); var hautpanierGene = $('.panierGene').outerHeight(true) + 10; $('.panierGene').css('top', -hautpanierGene); $(".page").click(function () { $('.panierGene').css('top', -hautpanierGene); $('.page').css('margin-top', '0'); $('.contInstitu').css('opacity', 1); }); /*positionnnement titre*/ var largeFene = $(window).width(); var hautSldier = $("#homepage-slider").height(); var hautTitre = $(".titreHome").height(); var marginTitre = hautSldier - hautTitre; if (largeFene < 990) { $(".titreHome").css('margin-bottom', '50px'); } window.addEventListener('scroll', function (e) { var distanceY = window.pageYOffset || document.documentElement.scrollTop, shrinkOn = 300, bandeau = document.querySelector("header"); }); } window.onload = init(); $(window).resize(function () { init(); }); init(); $.fn.extend({ animateCss: function (animationName, callback) { var animationEnd = 'webkitAnimationEnd mozAnimationEnd MSAnimationEnd oanimationend animationend'; this.addClass('animated ' + animationName).one(animationEnd, function() { $(this).removeClass('animated ' + animationName); if (callback) { callback(); } }); return this; } }); function clearLoading(){ setTimeout(( function(){ clearInterval(timer); document.querySelectorAll('#js-loader .counter')[0].innerHTML = "100%"; $('#js-loader').animateCss('fadeOut', function () { $('#js-loader').remove() }); } ),1000); window.removeEventListener('DOMContentLoaded',clearLoading); } if(document.querySelectorAll('#js-loader .counter').length != 0) { if(document.readyState != "loading"){ document.querySelectorAll('#js-loader .counter')[0].innerHTML = "100%"; $('#js-loader').animateCss('fadeOut', function () { $('#js-loader').remove() }); } window.addEventListener('DOMContentLoaded', clearLoading); }var _tsid = 'XA87A1B116A4941B053E8065381842127';(function () { _tsConfig = { 'yOffset': '0', /* offset from page bottom */ 'variant': 'custom_reviews', /* reviews, default, custom, custom_reviews */ 'customElementId': 'MyCustomTrustbadge', /* required for variants custom and custom_reviews */ 'customCheckoutElementId' : 'customCheckoutDiv', 'trustcardDirection': 'bottomRight', /* for custom variants: topRight, topLeft, bottomRight, bottomLeft */ 'customBadgeWidth': '90', /* for custom variants: 40 - 90 (in pixels) */ 'customBadgeHeight': '90', /* for custom variants: 40 - 90 (in pixels) */ 'disableResponsive': 'true', /* deactivate responsive behaviour */ 'disableTrustbadge': 'false', /* deactivate trustbadge */ }; var _ts = document.createElement('script'); _ts.type = 'text/javascript'; _ts.charset = 'utf-8'; _ts.async = true; _ts.src = '//widgets.trustedshops.com/js/' + _tsid + '.js'; var __ts = document.getElementsByTagName('script')[0]; __ts.parentNode.insertBefore(_ts, __ts); })();