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Depending on the material, we offer different thicknesses :

• 19 mm for MDF panels (dyed or moisture-resistant)

• From 5 mm to 35 mm for solid wood (3-ply spruce, multi-layered beech, okoumé plywood)

We offer 2 main families of wood, each available in various finishes and thicknesses :

• Solid wood panels : Baubuche (beech), 3-ply spruce, and okoumé plywood

• MDF panels : black VALCHROMAT® and natural MDF

Depending on the wood type, we offer the following minimum and maximum cutting sizes :

• 3-Ply Spruce Panel : 300 x 300 mm / 1800 x 1200 mm

• Baubuche Beech Multilayer Panel : 300 x 300 mm / 1800 x 600 mm

• Okoume Plywood Panel : 300 x 300 mm / 1800 x 1200 mm

• Black VALCHROMAT® MDF Panel : 300 x 300 mm / 1800 x 1200 mm

• Natural MDF Panel : 300 x 300 mm / 1800 x 1200 mm

No, we do not currently offer an engraving service.

Yes, we offer a metal bending service, but it is only available under certain conditions.

You must first create an account on our JS Biz platform (John Steel Business), a space dedicated to professionals.

Our website offers a selection of standard metal shapes (square, rectangle, circle).

If you don't find the shape you need, you can easily draw it directly in our configurator.

You can also add shapes or text inside your part and round off the corners as you wish.

For more complex designs, you’ll need to upload a DXF file.

As we specialise in custom cutting of metal and wood, we do not currently offer any painting service.

There are several metal cutting methods :

• laser

• shearing

• stamping

• punching

• oxy-fuel cutting

• plasma cutting

• water jet

With minimal setup time, no tooling, and direct use of digital files, laser cutting is currently the most flexible technology for metal cutting.

Yes. Freight charges are calculated based on two factors: the size and the weight of your order.

To reduce them, you can act on these criteria by:

• Splitting your order into several shipments (less than 1800 mm and max 30 kg)

• Reducing the size of your parts – maximum size: 2100 mm x 800 mm (e.g. 1050 mm x 800 mm)

Yes, you can track your parcel.

When we ship your order, you receive an email with your tracking number.

You can use it to track your parcel on the websites of our carriers :

• TNT

• GEODIS

To deliver your order under the best conditions, we work with TNT and GEODIS.

Shipping fees vary depending on the size, weight and volume of your parts.

Once you’ve completed the configuration of your piece online, our website automatically calculates a delivered price including VAT, based on these parameters.

Depending on the delivery option selected, shipping may even be free !

John Steel delivers to several European countries :

• France

• Belgium

• Germany

• Austria

• Netherlands

• Luxembourg

• Switzerland

• Italy

• Spain

Read the full answer

John Steel offers several delivery options :

• Boosted delivery : D+3 business days in mainland France (paid option)

• Standard delivery : D+8 business days in mainland France (free option)

• Eco delivery : D+15 business days in mainland France (this option gives you an immediate 5% discount on your order)

Allow 2 additional days for international deliveries : Germany, Belgium, Luxembourg, Spain, Italy, Netherlands, United Kingdom, and Switzerland

To see the real-time cost of your order, simply add your parts to the cart and click on “Download a quote”.

Then fill in your contact details to receive your quote by email. 

1. Go to the login page by clicking on "Account" (left of the cart), then enter your login details.



2. Once logged in, go to the “Order History” section.

3. You will see all your orders. In the “Invoice” column, click on the PDF icon of the invoice you want to download.

Yes, you can pay in 4 interest-free instalments via PayPal.

John Steel offers several secure payment options :

• Credit cards : Visa, Mastercard, American Express (via Stripe)

• PayPal, Google Pay, Apple Pay

• Chorus mandate (for public institutions)

• Fintecture (instant bank transfer)

John Steel uses an SSL certificate (Secure Socket Layer – the green padlock on the left of the browser address bar). This ensures that all data transmitted through John Steel is encrypted and cannot be intercepted or spied on.

Converting an image to a DXF file is simple. Just follow these steps:

• Choose a free online converter

• Upload your image (JPEG, PNG) and convert it to DXF format

• Then upload your file to our DXF upload platform

To create your DXF drawing, start by opening a CAD software of your choice (AutoCAD, LibreCAD, or Adobe Illustrator).

Then, set up your workspace and draw your part while following these guidelines:

• Work at a 1:1 scale in millimetres (1 mm = 1 mm in real size)

• Make sure your shape is closed, not just outlined with vectors

• The width of your part should not be smaller than its thickness

• If your part includes holes, their diameter must be greater than or equal to the thickness of the part

• Read the full answer

DXF (Drawing Exchange Format) is a CAD file format used in software like AutoCAD, LibreCAD, or Adobe Illustrator.

If you want to cut complex shapes, you need to draw them using one of these programs, then upload the DXF file to our DXF upload platform.