ARTICLE 1 - Purpose - Scope

These general conditions of sale govern all orders relating to the products of the JOHN STEEL trademark, marketed by the JOHN STEEL company with a capital of EUR 10,000, whose registered office is at 68000 COLMAR - 13 Rue Mittlerweg, registered with the RCS of Colmar under the number SIRET 82237044100013, VAT number FR46822370441 (hereinafter referred to as the seller).

Unless proved otherwise, the data recorded by the seller constitute proof of all the transactions.

These general conditions apply only to purchases made by purchasers located in France and Belgium and delivered exclusively in metropolitan France, Germany, Austria, Belgium, Spain, Italy, Luxembourg, the Netherlands.

ARTICLE 2 - Acceptance of general conditions of sale

All orders placed with JOHN STEEL are subject without reservation to the present general conditions of sale which represent the full reciprocal commitments of the seller and the purchaser, which expressly accepts them and therefore waives the right to rely on Any contradictory document.

The general conditions of sale can be modified and only those that are in progress at the time of validation of the order by the buyer are taken into account.

ARTICLE 3 - Order

The buyer places an order, either manually or online, from the online catalog and using the form on the site.

In order for the online order to be validated, the buyer must accept, by clicking in the indicated place, the present general conditions. He must also choose the address and method of delivery. Payment is made by direct debit.

Any order, to be definitive, requires an express confirmation of the seller, notified by e-mail to the address communicated by the buyer.

The seller can not be held responsible for the consequences of an error concerning the information provided by the buyer when taking an order.

ARTICLE 4 - Price

The seller reserves the right to modify his prices at any time but commits himself to apply the rates in force indicated at the time of placing the order, subject to availability on this date.

Prices are quoted in Euros. They do not take into account the delivery costs, invoiced in addition and indicated before the validation of the order. Prices include VAT. For companies in the European Community with an intra-Community number, invoicing can be made HT.

ARTICLE 5 - Methods of payment

The payment is made online, counting in one go, in secure mode by Stripe (Visa, Carte Bleue, Mastercard), or by the Paypal system. In case of impossibility to use one of these methods of payment, the buyer can ask to pay his order by bank transfer.

The buyer warrants to the seller that he / she has the necessary authorizations to use the chosen method of payment when validating the purchase order.

The order will be considered valid after confirmation of the payment agreement by the officially accredited bodies or by JOHN STEEL.

In case of refusal, the order will be canceled automatically.

ARTICLE 6 - Product Availability

The offers presented on the site are valid within the limit of available stocks. Information on the availability of products is provided at the time of placing the order.

In the event of unavailability of a product after placing an order, the buyer will be informed by e-mail.

The cancellation of the order of this product and its possible reimbursement will then be carried out, the rest of the order remaining firm and definitive.

ARTICLE 7 - Receipt of Orders

The products ordered will be, at the option of the purchaser, taken to the head office of JOHN STEEL located at 68000 COLMAR - 13 Rue Mittlerweg or delivered by an independent carrier, in metropolitan France, Germany, Austria, Belgium, Spain, Italy, Luxembourg, the Netherlands exclusively.


Products to take away:

The buyer will receive an e-mail within 5 working days after placing the order to inform him that he can withdraw his order. A delivery note must be corrected by the buyer at the time of receipt of the order. The buyer has a maximum of 20 working days to recover his order. After this period, the standard products will be put back in stock and the customized products will be recycled.


If it appears that the products do not conform to the order form, the buyer may refuse them and reserve reservations on the delivery note.


Products delivered:

The buyer will be notified by e-mail of the delivery of the order to the carrier within 6 working days of placing the order.

The buyer will be delivered the following day before 6 pm (except for certain postal codes, this will be the day after or in case of traffic difficulties).


The driver moves to the address indicated by the buyer and hands the package to the addressee by hand for signature.


In case of absence of the recipient:

The driver will leave a notice of transit to inform him of the passage with the time and the number of slip by inviting him to contact the Customer Service.

The package will be kept 15 working days in the agency.

The return of the parcel to the address of dispatch may be done only at the request of the sender.

If, at the time of delivery, the original packaging is damaged, torn open, the buyer must then check the condition of the items. If they have been damaged, the purchaser must imperatively refuse the parcel and note a reserve on the delivery note. The buyer must indicate on the delivery note and in the form of handwritten reserves accompanied by his signature any anomaly concerning the delivery (damage, missing product in relation to the delivery note, damaged package, broken products ...).


Any complaint made after the signature without reservation of the delivery note of the products taken or delivered can not be taken into account and will release the seller of any responsibility towards the buyer. Except in special cases or unavailability of one or more products, the ordered products will be supplied in one go.


ARTICLE 8 - Right of withdrawal and returns

Standard products (accessories):

Purchasers, non-professional natural persons, benefit from a withdrawal period of seven working days from the delivery of their order to return the product to the seller, in Colissimo recommended, to the following address: JOHN STEEL 13 rue Mittler -Weg 68000 COLMAR, for exchange or refund, with the exception of the return costs which remain the responsibility of the buyer.

In the case of an exchange (subject to availability), the redirection will be at the expense of the buyer.

Only the products returned as a whole will be taken back in their original packaging, and in perfect condition of resale. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.

Customized products:

The buyer does not have the possibility to retract. No returns will be accepted.

ARTICLE 9 - Product Warranty - Seller's Liability

The products supplied by the seller benefit from the legal guarantee of conformity, the legal guarantee against latent defects and the manufacturer's guarantee, in accordance with the legal provisions, depending on the products concerned.

Any warranty is excluded in case of misuse, negligence or lack of maintenance by the purchaser, such as normal wear and tear of the property, accident or force majeure and the seller's guarantee is limited to the replacement Or refund of non-compliant or defective products.

In order to enforce his rights, the buyer must, under penalty of forfeiture of any action relating thereto, inform the seller, by registered letter with request for advice of delivery, of the existence of defects within a maximum period of 7 days from their discovery.

The seller will replace or cause to be repaired the products or parts under guarantee deemed defective.

The buyer is solely responsible for the choice of products, their preservation and their use.

In the case of custom-made products, the seller is not aware of the intended use of the document produced and his responsibility can not therefore be sought for any lack of advice.

The seller declines all responsibility for the errors of design or manufacture of the products supplied and for the use to which the purchaser intends them.

The seller can not be held responsible in the event of an accident for the buyer and / or third parties, resulting from an unsafe handling of the products delivered.

The Seller declines any responsibility for the indirect loss or costs (including loss of profits, sales or customers) resulting from a problem of the sale of parts on its site.

The seller can not be held liable for any damage resulting from the use of the Internet network, such as loss of data, intrusion, virus, breakdown of service or other unintentional problem.

The photographs and illustrations presented on the site have no contractual value.

The internal face (tubes and angles) or the back (unfilmed side) of the customized products can present defects related to the laser cutting process without this impairing the quality of the product and the aesthetics of the visible face. It can not be returned for this reason. Furthermore, steels (excluding galvanized steel and stainless steel) may have traces of surface corrosion which do not alter the quality of the product which can not be returned for this purpose.


ARTICLE 10 - Informatics and Freedoms

Pursuant to Law 78-17 of 6 January 1978, it is recalled that the personal data requested from the purchaser are necessary for the processing of his order and for the preparation of invoices, in particular.

The processing of the information communicated via the website of the seller has been the subject of a declaration with the CNIL.

In accordance with the national and European regulations in force, the Buyer has a permanent right of access, modification, rectification and opposition concerning the information concerning him.


ARTICLE 11 - Intellectual Property

The contents of the site are protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and is liable to constitute an offense of counterfeiting.


ARTICLE 12 - Disputes